My Order
-
How do I change or cancel items or details on my order?
Our process is automated from when you hit order to when your custom gear rolls off our printers. This means your design is locked the moment you place your order, so ensure you ask all questions about your design before placing your order. We won't be able to change it once you place it. We ha... -
Your order confirmation email includes a link to your design conveniently titled 'Open design in customiser'. You can click this link to load your design up in the customiser. Here's to hoping you've still got that email! If she's long gone, reach out to us and we'll see if we can hunt it down...
-
My order status still says ‘Your order is confirmed’. Why hasn’t it updated?
Hang tight, it will update about 15 business days after you place your order. 'Your order is confirmed' - We’ve received your order and our team is processing it and manufacturing it. It will stay on ‘confirmed’ until we’ve manufactured and shipped your gear. 'Your order has been shipped' - You... -
The 15 business days timeline we plaster all over our site is how long it takes us to make and ship out your order. It's then down to AusPost to get it to you in good time. As a general guide we normally see the shipping times below. Add this to the 15 business days and you'll have a fair estima...
-
After you place your order, you'll get an order confirmation email from us. Hang on to this email as it includes handy links to your order status page. Your custom gear will be made and shipped within 15 business days (about 3 weeks) from our made to order factory. As soon as it is shipped, you...