Shipping & Delivery
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Do you deliver internationally?
We definitely do. You will receive a live shipping quote at the check out stage for International shipping. -
You can track your order using the tracking code link provided in your Tracking Email.
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As a general guide we normally see the shipping times below. Add this to the 15 business days and you'll have a fair estimate of when you new gear will arrive. Standard Post Metro - up to 2-6 business days Country - 4-8 business days Far (you should know if this is you by now) - Up to 14 busines...
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Only some of my order arrived. Where is the rest?
If you placed a particularly large order, it may ship in two or more separate satchels or boxes. These are usually shipped using the same tracking number but can arrive at separate times - this is totally normal. -
Why does my tracking say delivered but I haven’t received it?
All of our parcels are shipped with signature required. Please get in touch with us and we can check who signed for your parcel. If you requested to leave it in a safe place but the item is not there. You will need to get in touch with the delivery partner directly to open an investigation. -
Why hasn’t my tracking updated?
Our parcels go directly from our factory to the relevant sorting facility, so you may not see a scan for several business days while they are in transit to your local facility. It is also advised that during peak times, parcels may arrive up to 3 business days later than expected. Please get in ...